Last updated: 7 October 2026
eLearningz provides digital course access after successful enrollment or payment. Because course content is delivered digitally, cancellation and refund requests are handled according to the circumstances below.
Before course access is activated
If a payment is debited but course access is not activated, please contact us with the payment/order reference. We will verify the transaction and either activate the purchased course or arrange an applicable refund.
Duplicate or erroneous payments
Verified duplicate payments or payments collected for a transaction that cannot be fulfilled are eligible for correction or refund to the original payment method.
After digital course access
Once paid digital course content has been accessed or consumed, a refund is not automatic. Genuine billing, duplicate-payment, non-delivery or material technical-access issues will be reviewed individually. This does not limit any rights that cannot be excluded under applicable law.
Refund processing
Approved refunds are initiated to the original payment method. The time for the amount to appear is also subject to the payment provider and the learner's bank or payment service.
How to request
Use the Contact Us page and provide the registered email address, course name and Razorpay payment/order ID. Do not send card details, OTPs or UPI PINs.